Shipping policy

Please allow us the proper amount of time before emailing for order tracking. 

• Our orders are processed within 7-9 working days & once the order is ready to get dispatched then the shipment will take 5-7 working days to get delivered. Delays could occur at times if there are changes in production, material acquisition, or third-party delays. Shipping is usually much faster, but it depends on material availability, queue and other factors for our hand-made process.
• Please note that all of our products are handmade to order. Each Lustigear product is handcrafted which may result in a slight variation of color, inner lining, and/or stitching.
• Rush orders will shave downtime by having your order prioritized with other priority orders at a cost of 30.00 USD. If your order has an urgency please email us the shipping deadline so we can advise on its estimated arrival time.
• Custom-sized orders will take approximately 2-3 weeks to ship. Please be aware of this when ordering, and enjoy your one-of-a-kind creation!

We do not deliver to P.O. Boxes, select army bases, hotels or freight forwarders.

We ship your parcel from one of our 2 locations in our best effort to get your item quickly.

Import taxes are beyond our control and may vary depending on your country's policy.

ABANDONED SHIPMENTS

If a customer refuses delivery or refuses to pick up their parcel and the item is abandoned, destroyed, or misplaced because of negligence, the customer is held liable and a replacement will not be sent gratis. Tracking will be provided on each package as well as support from Lustigear and our shipping carriers to the best of our ability.